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Troubleshoot Flash Player games

Testing Flash

Visit Adobe's test page to see if the Flash plugin is installed and working properly.
If it tells you that Flash is not installed, see the next section on how to install the latest Flash plugin.

Installing or updating Flash

The Flash plugin automatically updates itself by default.

If Mozilla's Plugin Check page or Adobe's test page says that Flash is outdated
and you don't want to wait for the automatic update, you can update Flash manually by downloading and installing the latest version from Adobe.

Go to Adobe's Flash Player download page and download the Flash installer.

Caution: Adobe's download page may include a checkbox for optional software (such as Google Chrome or McAfee Security Scan) that is selected by default. If you do not clear the checkbox before downloading, that software will be installed on your computer when you open the Flash installer.

When the download has finished, close Firefox.
Open the Flash installer file you downloaded and follow the instructions.

Flash plugin not working

If Adobe's test page does not show that Flash is working even though you have installed the latest version, your Flash plugin may be disabled. To make sure that Flash is enabled,

1) Click the menu button   and choose Add-ons. The Add-ons Manager tab will open.
2) In the Add-ons Manager tab, select the Plugins panel.
If the Flash plugin is disabled, select Always Activate in its drop-down menu.

Flash works in Internet Explorer or Chrome but not in Firefox

There are three different types of Flash Players: an ActiveX version for Internet Explorer, a Chrome version built-in the browser and a plugin version for Firefox and some other browsers. If you want Flash to work in Firefox you must install the plugin version, as explained above.


Clear your browser cache

1) Choose Tools > Clear Recent History.
2) Select the time range and click Clear Now.
3) Quit and then restart Firefox.

1) Choose Safari > Empty Cache.
2) Click Empty.
3) Click Empty button
4) Quit and then restart Safari.

Google Chrome
1) Choose Chrome > Clear Browsing Data.
2) Select the checkboxes as appropriate.
3) Click Clear Browsing Data.

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